There are a few reasons you may have trouble logging in:
- You may be trying to log in to the incorrect pod for your organization
- Your password may need to be reset
Find Your Pod URL
You must use the login URL that corresponds to the pod (also called a data center) where your organization's account is hosted:
🇺🇸 United States
US1
Log in at https://app.mparticle.com or https://app.us1.mparticle.com
US2
Log in at https://app.us2.mparticle.com
🇪🇺 Europe
EU1
Log in at https://app.eu1.mparticle.com
🇦🇺 Australia
AU1
Log in at https://app.au1.mparticle.com
For more information, see Logging into mParticle.
Reset Your Password
If you need to reset your password, you may do so by going to the login page for your pod. Once there, click Don't remember your password? and submit your email address. An email will be sent to you with instructions on how to set a new password for your account.
Note: If your organization uses single sign-on (SSO), you will need to contact your IT administrator for information on how to reset your SSO password.